Terms & Conditions



Please note that voucher codes and discount codes can only be used 1 time. Once applied the voucher cannot be used again. If an item is returned from an order that had a discount code applied, the value of the gift voucher/code used will be deducted from any refund. Unfortunately, gift vouchers/codes that have been redeemed cannot be reissued even in the case of a refund taking place.



Our website is very user-friendly, however, if you would prefer to speak to one of the Butterflies team why not call the shop to place an order on 01472 488131. Payments online and via telephone will be taken when orders are placed. We will be happy to help.


We aim to process all orders within 24 hours of receiving full payment. If for any reason we are unable to fulfil your order we will contact you and arrange a refund for the item/items out of stock before proceeding.